If someone looks at the cancellation information here, there is uncertainty - so why not clarify the uncertainty with us by asking questions by email or telephone and study the information about cancellation instead? Absolutely incomprehensible to us.
Withdrawals occur in less than one percent of purchases; our goal is zero. For us, a cancellation means that we take back a part that was made to order. We do not keep a stock of finished pieces. At the time we made it, we couldn't make anything else. A return is an expense for us, DHL will of course not reimburse us for the shipping costs. Many payment processors also do not refund transaction fees. We packed everything for free and have to unpack it, check it and pack it back into (new) boxes before reselling it. The effort extends through the entire process, right up to the accounting. This quickly adds up to ten to twenty percent of the purchase price in costs that we are stuck with. We are not Amazon, where these costs are passed on to the sellers. It's not that important to them, given that mass-produced goods are sold on pallets. So, it's fair if we work together here. We ask people who “want to take a look or try it out” to order somewhere else.
Everyone else is very welcome. We will be happy to clarify any questions before purchase.
It should also be possible for everyone to measure the available space in the apartment. This can be done in just a few minutes and potentially saves us a lot of useless work.
Quality is extremely important to us. If there is really something wrong, we will fix it immediately and 100%. If you would like to see reviews on a review platform that we cannot influence at all, you should visit our shop on "Etsy" (MBK12BERLIN).
And here are the formalities:
Right of withdrawal
As an EU resident only, you have the right to cancel this contract within fourteen days without giving reasons. We do not offer cancellation for non-EU addresses, as reversing customs clearance is bureaucratic and time-consuming.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
The right of withdrawal is excluded for custom-made products. This includes those products that can no longer be dismantled after completion due to colors or shapes and can therefore no longer be converted into a standard configuration.
In order to exercise your right of withdrawal, you must inform us (MASCHRO GmbH, Erich-Weinert Straße 139, 10409 Berlin, firstname.lastname@example.org) of your decision by means of a clear statement (e.g. a letter sent by post, fax or email). to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
Erich-Weinert Street 139
Tel. +49 152 53739222
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.
Or simply send an email to email@example.com
The return address is:
Hall 5 - carpentry
This is a translation of the German version, the German version is valid and binding and the English translation is for informational purposes only.